FAQS
Questions and Answers On All Things Beauty
As part of our ongoing commitment to provide customers with exceptional service, we’re here to answer all of your questions. Check out our frequently asked questions, and see if the answer you’re looking for is there. If you feel that you need further information, get in touch with us and one of our representatives will gladly assist you.
Products
Are YHWHs Empyreal Herbal Skincare products Plant-Based?
YHWHs Empyreal Herbal Skincare products are formulated with 100% Organic Ingredients and Authentically Sourced from their Land of origin. We ONLY use The Purest Plant-based oils and extracts to promote Healthy, Radiant Skin.
Is your packaging eco-friendly?
Yes all of our packaging is eco-friendly. It is important that we uphold a commitment to the environment by making sure all our packaging is non-toxic.
Skin Concerns
What products are the best to use for dry skin?
All of our products cater to dry skin but the products that we highly recommend for dry skin are Radiant Sunshine, Unconditional Love, and Tropical Paradise.
What products are the best to use for eczema?
Our product that focuses mainly on eczema is Galactic Sanitize and Universal Cleanse.
Are your products suitable for sensitive skin?
Yes, our products are formulated with gentle and nourishing ingredients, making them suitable for sensitive skin. However, as everyone's skin is unique, we recommend doing a patch test before using any new product extensively.
Order and Payments
Is Ordering Online Secure?
Yes, ordering online through our website is secure. We prioritize the safety and privacy of our customers, and we implement robust security measures to protect your personal information.
How Can I Check My Order?
You can easily check the status of your order by logging into your account on our website. Once logged in, navigate to the "Order History" section to view the details and tracking information of your order.
Can I change or cancel my order after it has been placed?
We process orders promptly to ensure quick delivery. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made, we'll do our best to accommodate your request.
Contact and Support
What are your customer support hours?
Our customer support team is available to assist you during our business hours, which are Monday to Tuesday and Thursday to Saturday from 9:00 AM to 5:00 PM (EST). We aim to respond to inquiries within 24-48 hours.
How long does it usually take to receive a response from customer support?
We strive to provide timely assistance to our customers. You can typically expect a response from our customer support team within 24-48 hours, excluding weekends and High Holy Days.
Can I contact you for skincare advice or product recommendations?
Absolutely! We'd be happy to help you with any skincare-related questions or provide personalized product recommendations. Feel free to reach out to our customer support team, and we'll assist you in finding the best skincare solutions for your needs.
How can I contact your customer support team?
We have a dedicated customer support team ready to assist you. You can reach out to us through our Contact Us page, where you'll find our email address and a contact form. We aim to respond to all inquiries within 24-48 hours.