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RETURNS

How It Works

Last updated May 16, 2023

Thank you for choosing YHWH Empyreal Herbal Skincare. We appreciate your support and want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied, we offer a straightforward return policy. Please review the following information for our return process:

  1. Returns:

    • You may return your purchase within fourteen (14) days of the purchase date to be eligible for a full refund.

    • All returned items must be in new and unused condition, with all original tags and labels attached.

    • We cannot accept returns on products that have been opened, used, or damaged due to negligence.

  2. Return Process:

    • To initiate a return, please email our customer service at info@YHWHEmpyrealHerbalSkincare.net.

    • Our customer service team will provide you with detailed instructions and a return authorization (RA) number to include with your return package.

    • Please ensure that the RA number is clearly visible on the outside of the package.

  3. Return Shipping:

    • You will be responsible for all return shipping charges.

    • We recommend using a trackable shipping method to ensure that your return reaches us safely.

    • Please note that we are not responsible for any lost or damaged returns during transit.

  4. Refund Process:

    • Once we receive and inspect your returned item, we will process your refund.

    • Refunds will be issued to the original payment method used during the purchase.

    • Please allow 3-5  business days for the refund to appear in your account, depending on your bank or credit card provider's processing time.

  5. Exchanges and Damaged Items:

    • Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.

    • In the rare event that you receive a damaged or defective item, please contact our customer service within three (3) days of receiving the product. We will gladly assist you in resolving the issue.

  6. Customer Satisfaction:

    • Your satisfaction is our top priority. If you have any questions, concerns, or need further assistance, please reach out to our customer service team at info@YHWHEmpyrealHerbalSkincare.net. We are here to help.

Note: This Return Policy is subject to change without prior notice. Please refer to the most recent version on our website, or contact our customer service for any updates or modifications.

 

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REFUNDS

Please carefully review our refund policy guidelines:

  1. Eligibility for Refunds:

    • You may request a refund within fourteen (14) days of the purchase date.

    • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

  2. Refund Process:

    • After receiving and inspecting your returned item, we will process your refund.

    • Please allow a minimum of ten (10) days from the receipt of your item for us to complete the refund process.

    • Refunds will be issued through the original payment method used during the purchase.

    • Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement.

    • We will notify you by email once your return has been processed.

  3. Exceptions:

    • For defective or damaged products, please contact us immediately at (336)-860-8355 or info@YHWHEmpyrealHerbalSkincare.net to arrange a refund or exchange. We will work with you to resolve the issue promptly.

  4. Sale Items:

    • Sale items are considered final sale and are not eligible for return or refund unless they are defective or damaged.

  5. Contact Information:

    • If you have any questions or concerns regarding our refund policy, please feel free to reach out to us at (336)-860-8355 or info@YHWHEmpyrealHerbalSkincare.net. Our customer service team is here to assist you.

Please Note: This refund policy is subject to change without prior notice. For the most up-to-date information, please refer to the refund policy posted on our website or contact our customer service team directly.

YHWH EMPYREAL HERBAL SKINCARE WARRANTY

Our Policy

At YHWH Empyreal Herbal Skincare , we are committed to providing skincare products of the highest quality and effectiveness. This Warranty Policy outlines the terms and conditions that govern our warranty coverage for skincare products. Please review this policy carefully to understand your rights and responsibilities.

  1. Warranty Coverage:

    • We offer a ONE-MONTH WARRANTY on all skincare products, starting from the date of purchase.

    • This warranty covers manufacturing defects in materials or workmanship that affect the performance or safety of the product.

  2. Warranty Claims:

    • To initiate a warranty claim, please contact our customer support team within the warranty period.

    • You may be required to provide proof of purchase, such as an order number or receipt, along with a detailed description or images of the issue.

  3. Warranty Exclusions:

    • Our warranty does not cover damages caused by:

      • Improper storage or handling of the product.

      • Allergic reactions or adverse effects resulting from individual sensitivities or improper usage.

      • Use of the product in a manner inconsistent with our instructions or warnings.

      • Normal wear and tear or changes in the product's appearance due to regular use.

  4. Warranty Remedies:

    • If a valid warranty claim is determined, we will, at our discretion:

      • Replace the defective product with an equivalent or similar product.

      • Issue a refund for the original purchase price.

    • The determination of the appropriate remedy will depend on the nature and extent of the defect.

  5. Return Shipping:

    • If a return or exchange is required as part of the warranty claim, we will provide instructions on how to proceed.

    • The customer is responsible for covering the cost of return shipping unless otherwise stated by our customer support team.

  6. Limitation of Liability:

    • Our liability under this warranty is limited to the repair, replacement, or refund of the defective product as stated in this policy.

    • We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

  7. How to Contact Us:

    • If you have any questions or need assistance regarding our warranty policy, please contact our customer support team.  (info@YHWHEmpyrealHerbalSkincare.net)

    • Our team will be happy to assist you and provide further information or guidance.

Note: This Warranty Policy is subject to change without prior notice. Please refer to the most recent version on our website for any updates or modifications.

OUR SHIPPING POLICY

Important Details

Certainly! Here's the complete shipping policy with the updated information:

Shipping Policy

  1. General Information a. Your business name: YHWH Empyreal Herbal Skincare b. Website: YHWHEmpyrealHerbalSkincare.net c. Contact information: info@yhwhempyrealherbalskincare.net

    • Company mobile: 336-860-8355

    • Company work: (336) 805-5479 d. Effective date: May 31, 2023

  2. Shipping Methods and Timelines a. We offer the following shipping methods: First Class Mail, Priority Mail. b. Estimated delivery timelines:

    • First Class Mail: 3-5 business days

    • Priority Mail: 1-3 business days

  3. Order Processing Time a. Orders are typically processed within 2-3 business days after payment confirmation. b. During peak seasons, such as holiday seasons or High Holy Days, there may be slight delays in order processing. c. We kindly ask for your understanding and patience during these periods, as we strive to fulfill orders as efficiently as possible.

  4. Shipping Costs and Fees a. Shipping costs are based on the weight, destination, and selected shipping method. b. Customers are responsible for all shipping costs unless otherwise stated during promotional offers. c. For detailed shipping cost information, please visit our Shipping Costs page on our website.

  5. Shipment Tracking a. Once the order is shipped, customers will receive a shipping confirmation email with tracking details. b. Customers can track their shipments using the provided tracking number or by contacting our customer support team.

  6. Order Modifications and Cancellations a. Order modifications or cancellations can be made within 24 hours of placing the order. b. After 24 hours, changes or cancellations may not be possible due to order processing. c. For assistance, please contact our customer support team via email or phone.

  7. Returns and Exchanges a. We accept returns and exchanges within 30 days of the delivery date. b. Items must be unused, in their original condition, and with all packaging intact. c. Customers are responsible for return shipping costs, unless the return is due to product defects or errors on our part. d. Please refer to our Returns and Exchanges page on our website for detailed instructions.

  8. Damaged or Lost Shipments a. In the event of a damaged or lost shipment, please contact our customer support team immediately. b. We will assist you in filing a claim with the shipping carrier and finding a resolution. c. If necessary, please keep all packaging materials and relevant documentation for the claim process.

  9. Customer Support and Inquiries a. For shipping-related inquiries or assistance, please contact our customer support team via email or phone. b. We strive to respond to customer inquiries within 24-48 hours.

  10. Legal Disclaimers a. YHWH Empyreal Herbal Skincare is not liable for shipping delays caused by unforeseen circumstances or events beyond our control. b. Any customs duties, taxes, or import fees imposed by the destination country are the customer's responsibility.

  11. Revisions to the Shipping Policy a. YHWH Empyreal Herbal Skincare reserves the right to update or modify the shipping policy as necessary. b. Customers will be notified of any changes through email or a notice on our website. c. The revised shipping policy will be effective as of the date mentioned in the notification.

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